Coral Springs has won another award for performance.
The International City/County Management Association recently honored the city with its Certificate of Excellence for superior performance measurement programs and results. Only 14 jurisdictions received the certificate of excellence, the highest level of recognition from the ICMA Center for Performance Measurement.
To earn a certificate of excellence, an organization has to demonstrate exceptional practices in several areas, including reporting of performance data; conducting resident and employee surveys; using performance data in strategic planning and decision making; and tracking and reporting key outcome measures.
This is the first year the center has offered a platinum-level certificate of excellence. In the past, Coral Springs has earned the gold-level certificate of distinction, previously the center’s highest honor.
“We are honored that our data-driven, results-oriented organization has been recognized with the Certificate of Excellence,” City Manager Michael S. Levinson said. “This award is a reflection of the business model of our municipal corporation, which focuses on achieving high levels of customer satisfaction in the most responsive and fiscally responsible manner.”
Since 1993, Coral Springs has used a business model to run the city, taking customer input and data analysis into consideration during the formulation of both the strategic and business plans. Top-level priorities the city focuses on are identified through customer survey data, an environmental scan and the performance measures.
Communities report data for 15 local government services (e.g. police, fire/EMS, road maintenance, park, code enforcement). Data are then used to identify management practices that contribute to high performance so that local governments can learn from each other in a process of continuous improvement.
For more on the center and certificates, visit www.ICMA.org/performance.