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Crate & Barrel insider advice from the CEO


When I walked into the new Crate & Barrel Homestore in Boca Raton's Town Center this morning at 10 a.m., sales clerks were still "fluffing" as designers like to call it. They were putting vases in place and correcting some of the rearranging that more than 1,200 guests created the night before at the opening party for C&B's best customers.

This is the largest C&B in Florida with 33,443 square feet and the only one that sells furniture. Most C&B stores are about 12,000 square feet.

After checking out the furniture on the second floor, I chatted with CEO Gordon Segal, a likable guy with that Midwestern ease that can be disarming to some of the pretentious folks in the East.

Gordon and his wife, Carole, started the company almost 45 years ago with $17,000 and a dream. It's called Crate & Barrel because after they spent $10,000 on merchandise, they only had $7,000 left to prepare the store. Money ran out before they could buy display cases so they used the crates and barrels their imported wares came in.

Gordon and I walked the store and chatted about how they do business. Here's the buzz from the top:

Tableware items turn over four times a year with each season. After the season is over, you can find the goods reduced at the company's Sawgrass Mills outlet store in Sunrise. Right now, you'll find the summer goods on sale at the outlet.

If you see something you like in the "in stock" upholstery pieces, it can be delivered with a week.

SteamerBarCabinetOpenAVF5.jpg
Steamer bar cabinet
All of the fabric choices attached to the upholstery are available for the same price. Other choices from the more than 1,000 fabrics can take 6 to 10 weeks for delivery.

All the furniture is specially designed for C&B, including stuff like the Kyoto bamboo topped table of layered bamboo by designer Maria Yee ($1,399), the Steamer bar cabinet ($999) and the Gentry floor mirror ($1,199), which has a MDF frame that looks like woven leather.

C.V.S.

Categories: Home Decor (81)


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About the authors
Doreen Christensen has never paid full price for anything. If there is a way to save on something, she will find it and share how you can save, too. Doreen is a senior reporter covering consumer news, health, beauty and features for the online and print editions of the Sun Sentinel. A 32-year veteran of the newspaper, she previously was a senior copy editor on the universal copy desk. Doreen spends her time off hunting bargains, clipping coupons, gardening and traveling.

Justine Griffin covers retail and marine business for the Sun Sentinel. She is a Tampa Bay native who graduated from the University of Central Florida in 2010. After spending a year covering crime in St. Augustine, Fla., she moved to Fort Lauderdale and made the switch to business journalism. When she’s not writing, she’s riding horses and spending time with her whippet puppy, Josie.

Marcia Heroux Pounds is the Sun Sentinel's workplace columnist when she's not shopping for shoes. She also writes about small business, which allows her to visit many of South Florida's unique shops and boutiques.

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