You know you're in for a bad time at the Department of Motor Vehicles when you pull up, you see a line of people standing outside in 94 degree heat, and someone is selling Gatorade from the back of his truck.
I certainly didn't expect to have a pleasurable experience at the DMV when I took my son to get his learner's permit the other day. And I didn't. But it could have been a lot worse.
My colleague Mike Clary has a story in today's newspaper about the Broward DMV offices, the average wait times and such. I'll post it on the jump.
It's worthy to note that one of the people in his story was there with her 15-year-old son getting his permit. It only took them FIVE HOURS!
Let me see if I can make it a tad easier for you, if you're taking your teen to get a learner's permit. You can do this when your teen turns 15. Click here to learn more about Florida teen driver licenses.
My tips:
First: Do NOT go to the DMV without first getting an appointment, which you can do online, even though you might not find an available slot until weeks in the future. Click here to get a DMV appointment for you and your teen.
Having an appointment allowed Creed and I to get in the shorter line at the Lauderdale Lakes office (maybe five people, 15 or 20 minutes) and go straight into the air-conditioned office to wait. Everyone else was in a longer line, (maybe 40 people, an hour or two wait time in 94 degree heat).
Second: Have your teen complete the written tests online. There are a variety of driving schools online whose testing is accepted by the state of Florida. Your teen must take a drug and alcohol test (the Traffic Law and Substance Abuse and Education Course) which can be completed online. And then your teen must take the written driving test, also available online. For the first test, you'll receive in the mail a certificate of completion to take to the DMV. For the second test, you'll receive a waiver number, which gets you out of taking the test at the DMV.
Third: Be sure to bring a ton of documents or you will have wasted your trip. You can get a checklist of documents to get a Florida driver's license here. Even though I thought I brought everything that was listed, I still was asked for two pieces of mail, to verify our address. I offered my son's FCAT scores, which had been mailed to our home in his name. That wasn't good enough. They said mail from the school doesn't count! Fortunately I also had two FPL bills and a water bill. I had my son's birth certificate, his social security card and his picture ID from school. All those were vital.
Here's my colleague's story about the DMV. Creed and I were in and out of the DMV in about an hour and a half. He's learning to drive now.
1. License renewal: It will drive you crazy
Date: Sunday, August 22, 2010
Edition: Broward Metro Section: News Page: 1A
Zone: SB
Byline: By Mike Clary Sun Sentinel
Memo: Informational box at end of text.
Illustration: Photo(s)
In an effort to ease the pain of what is widely considered one of life's least-pleasurable experiences - a visit to the motor vehicle department - Florida officials are trying to cut down on the time spent waiting by hiring staff, adjusting hours and using mobile office units.
There even was talk of using misting systems to cool the temperatures and the anger of those standing in long lines outside the office doors. When adding humidity to the South Florida air proved to be a bad idea, the Department of Highway Safety and Motor Vehicles began to explore using fans.
Julie Jones, DMV executive director, told Gov. Charlie Crist and the state Cabinet recently that the department also had purchased benches and awnings in an effort to make people more comfortable as they wait - sometimes for several hours -- to obtain and renew licenses.
"But the idea is to get the wait time down," she said.
That wait time can be particularly long in Miami-Dade County and at the Pembroke Road office in Broward County, an area getting special attention under a plan called Project Miami CSI-Customer Service Initiative.
Whatever improvements might be coming, they will come too late for Tom Barry. With his license about to expire, he awoke in the dark and arrived at the Pembroke Road location 10 minutes before sunrise, more than an hour before the office even opened.
Not early enough.
"There must have been 50 or more people already there, lined up around two sides of the building," said Barry, a heavy equipment operator who showed up at 6:45 a.m. "Ridiculous."
Barry, 66, did get his license renewed that day, but not before he had to go back to his Hollywood home for more documents and investing more than four hours in an exercise that
state officials admit costs the public way too much in time and patience.
Barry completed his renewal in a mobile office, called a Flowmobile.
State officials acknowledge that many offices are understaffed, thanks in part to a $45 million budget cut over a two-year span. But Jones said the department now is hiring, filling 35 positions in the past quarter. More than 200 people have applied for another 30 vacancies expected to be filled soon, she said.
The DMV also is using Facebook to get information out about tough new document requirements, and even responding directly to comments on Twitter, sometimes sent by irritated customers standing in lines.
Still, a visit to the DMV will continue to be viewed by many as an experience only slightly less painful than a root canal.
"Very frustrating," said Lake Worth construction worker Jeffrey Williams, 48, after he spent more than three hours at the Lantana DMV office Friday to replace a lost license.
After two hours in line outside the office, he finally got to a counter inside and learned that he, too, would have to make a trip home for more documents.
There were no misting systems or fans in evidence at the Pembroke Road or Lantana offices this week.
"Hot, irritated, upset, people sweating, very uncomfortable, very agonizing, just miserable," said Angelique Henderson, who with her son Brandon, 15, was among about 125 people standing outside the Pembroke Road office in a line that snaked toward the front door. The line was in the shade, but temperatures were in the 90s and the air was August thick.
Inside the office were another 125 people who had made it to air conditioning. They waited in chairs and on their feet to hear their number called so they could meet with a clerk, take a written test on the computer, or go outside to drive the test course with an examiner.
Brandon Henderson was there to take the written driver's test, and he and his mother spent about five hours getting that done.
Angelique Henderson, 40, a Pembroke Pines resident and Miami-Dade police officer, also logged six hours at the DMV recently when she went to renew her driver's license. Like Barry and Williams, she also had to make a dash home for more documents.
As a police officer, Henderson is accustomed to checking IDs. She thinks the DMV now asks for too much documentation. Required are a passport, birth certificate or green card, a Social Security card or W-2 form, and two proofs of residency such as utility bills, bank statements or mailings from government agencies.
A married woman who has taken her husband's last name also must present a marriage certificate.
Henderson's critique echoes that of the National Motorists Association, a driver's advocacy group, which has described Florida's requirements as too burdensome.
In response, Jones said Florida is the first state to seek federal waivers so motorists can use more types of documents to verify their identification.
And, Jones told the Cabinet, the state has obtained a waiver for drivers who are over 75 and tentative approval to let other motorists submit expired passports, hospital-issued birth certificates and church-issued marriage certificates when other documents are not available.
DMV officials say they are just following federal law passed in response to the Sept. 11, 2001, terrorist attacks. Since then Florida has issued 1.9 million driver's licenses that are certified as Real IDs.
But the tougher requirements for obtaining those IDs have increased wait times, said Jones. The annual DMV report for the 2009-10 budget year showed that 29 percent of customers waited more than 30 minutes for service, up from just 3 percent the prior year.
Waiting times in Palm Beach County are likely to shoot up beginning Wednesday, when the DMV's South County office at 14570 S. Military Trail closes, and before a new service center opens at 501 South Congress Ave. on Sept. 13.
During those two weeks, South County residents have the option of going to one of five tax collector's offices for everything except a road test, or getting in line at the already-busy DMV office at 1299 W. Lantana Road.
Wait times could be several hours, warned Palm Beach tax collector Anne Gannon, whose office is gradually taking over driver's license services from the DMV. (Eventually, the 64 Florida counties with elected tax collectors all will offer driver's licenses services. The DMV will continue to run the offices in Miami-Dade, Broward and Volusia counties, where tax collectors are appointed.)
At many offices, including the one on Pembroke Road, staffers now walk the line outside the offices to make sure applicants have with them the forms of identification they need. If they don't, they are advised to go home and get them, and told they can regain their place in line if they return by 3 p.m.
Hollywood resident Brian Fisher, 26, was prepared to renew his license. He had checked on line, and had the necessary documents. "But it's the people in front of me who are the problem," he said, indicating those who were gathered around a DMV worker who was screening those in line.
DMV officials emphasize that drivers need to go through the Real ID process once.
Once Floridians have an ID of driver's license with a gold star on the top right - eventually to be required for entry into airports and federal buildings, renewal every eight years can be done by mail or online.
DMV officials also urge applicants to make appointments to cut down on wait time.
INFORMATIONAL BOX:
Maybe this will help
Documents you need
Identification:
Birth certificate; U.S. passport; certificate of naturalization; alien registration (green card)
Social Security:
Social Security card; W-2 form; paycheck with Social Security number; 1099 tax form
Residential address (two proofs required):
Deed, mortgage, payment book or rental agreement; Florida vehicle registration or title; utility bill
Note: Married women using husband's name or divorced women returning to their maiden name need original or certified copies of marriage certificate or divorce decree, respectively.
More details are on the DMV's website at gathergoget.com.
For information in Spanish, go to reunavengaobtenga.com.
For information in Creole, go to rasanblealepran.com.
Source: Department of Highway Safety and Motor Vehicles
INFORMATIONAL BOX:
Average wait times
State officials realize South Florida residents spend too much time trying to get a driver's license or renew one. They are trying to cut down on the time spent waiting. Here's how long people waited in Palm Beach and Broward counties in July 2010.
Broward County
Office No. of Transactions Average Transaction Time Average Wait Full-time Employees
Lauderdale Lakes 5,723 11 min 3 sec 35 min 23 sec 16
Fort Lauderdale 4,988 8 min 53 sec 48 min 33 sec 10
Lauderhill Oakbrook 4,655 10 min 3 sec 56 min 46 sec 11
Pompano Beach 3,185 7 min 34 sec 28 min 6 sec 8
Deerfield Beach 4,339 10 min 5 sec 41 min 6 sec 12
Margate 3,787 8 min 36 sec 52 min 57 sec 11
Pembroke Pines 8,055 9 min 33 sec 48 min 59 sec 17
Palm Beach County
Office No. of Transactions Average Transaction Time Average Wait Full-time Employees
West Palm Beach 5,878 9 min 1 sec 52 min 45 sec 19
Delray Beach* 6,505 11 min 13 sec 66 min 13 sec 9
Lantana 5,006 9 min 18 sec 53 min 38 sec 8
Palm Beach Gardens 5,215 8 min 52 sec 16 min 59 sec 10
Jupiter N/A
Note: Average wait times do not include time spent standing outside the office waiting to get in. * The Delray Beach office will close Aug. 25. Source: Florida Department of Highway Safety and Motor Vehicles
Caption: Angelique Henderson waits in line with her son, Brandon, to get his learner's permit at the driver's license office in Pembroke Pines.
Susan Stocker/Sun Sentinel
Florida's Department of Motor Vehicles is adding staff and using mobile offices like this one in Pembroke Pines.
Susan Stocker/Sun Sentinel
Keywords: DRIVING LICENSE PROCEDURE
All content herein is © 2010 The Sun-Sentinel and may not be republished without permission.
All content herein is © 2010 The Sun-Sentinel and may not be republished without permission.
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