Consumer Traps & Tips A weekly service of the Palm Beach County Consumer Affairs Division

Topic: Non-Medical Transportation Services

Trap-- Mike is wheelchair-dependant, and due to his condition he requires many visits to doctors and other medical facilities. He tries to schedule appointments around activities of friends and family, but sometimes this is very difficult. He was starting to feel trapped and less independent because he thought he had no other alternative. While on the way to his doctor’s office, Mike saw a van advertising wheelchair and stretcher service. He quickly made note of the telephone number and made plans to call. But who are they? Mike had lots of questions and was very interested in receiving more information.

Tips—Non-medical, wheelchair and stretcher transportation services are licensed and regulated in Palm Beach County. Here is some important information to consider:
• Palm Beach County Palm Tran Connection provides prearranged, shared-ride, door to door transportation. Services are provided under the following: Americans with Disabilities Act (ADA), PBC Division of Senior Services (DOSS) and Transportation Disadvantaged (TD).
• Non-medical transportation providers are required to be licensed and insured. Permitted vehicles are inspected and are specially equipped to safely transport passengers who are wheelchair or stretcher-bound.
• Drivers must pass a criminal background check and driver history review before being issued a special Consumer Affairs Driver ID Badge. Drivers are not authorized to provide medical assistance to riders who need medical assistance while in transit.
• Taximeters are not used, and most fares are determined by a flat rate.
Check out licensed non-medical, wheelchair and stretcher transportation companies at the Consumer Affairs Web site: http://www.pbcgov.com/consumer or call 561-712-6600 (Boca/Delray 1-888-852-7362) for more information.

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