Get rid of car rental agents
I finally got a response to my call for suggestions on attracting more foreign visitors to the U.S. - and it's a good one.
Get rid of car rental agents, writes Mitch.
He says, quite rightly, that the pressure they put on people - to upgrade, to go for extras - is a very rude welcome to our country.
We've all experienced this here, where we speak the language; imagine what it's like arriving from overseas, jet-lagged, disoriented, perhaps searching for words.
And I would add this: Most foreign visitors are used to driving small cars, which often aren't available from rental companies. Numerous times I've reserved a compact car only to be told that none is in the lot, and I'll get a free upgrade.
But I don't want a free upgrade, I want a nice small car that's easy to maneuver and easy to park and easy on gas. So do, I suppose, lots of foreigners.
It's gotten so I dread the walk from the carousel to the rental car desk. Because I know there's going to be a fight.




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Posted by: Autocar-Live | April 18, 2008 2:23 AM